Refund Policy
1. Our approach
We want you to be confident using melded. This policy explains how refunds and cancellations work.
2. Merchant of Record
All payments are processed by Paddle.com Market Limited, who acts as our Merchant of Record. Refund requests are handled in accordance with Paddle's policies. You may also contact Paddle directly at https://www.paddle.com
3. Monthly subscriptions
Monthly subscriptions (£29/month) can be cancelled at any time. Cancellation takes effect at the end of the current billing period — you will not be charged again. We do not offer pro-rata refunds for partial months.
4. Annual subscriptions
Annual subscriptions (£249/year) can be cancelled at any time. If you cancel within 14 days of your initial purchase and have not made extensive use of the platform, you may request a full refund. After 14 days, refunds are at our discretion.
5. How to request a refund
Email marcus@melded.uk with:
- Your account email
- The reason for your refund request
We will respond within 3 business days.
6. Exceptions
We reserve the right to decline refunds where there is evidence of misuse or violation of our Terms of Service.
7. Consumer rights
If you are a consumer in the UK or EU, you may have statutory rights under applicable consumer protection law that are not affected by this policy.